Privacy Policy

1. Introduction

Leadbay, Inc. ("the Company," "we," "us," or "our") operates inleadbay.com (the "Service"), an AI-powered B2B sales intelligence platform that ranks accounts by buying intent signals and drafts outbound first-touch messages in each sales representative's own voice. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the choices available to you.

The Company is based at 1101 South Congress Avenue, Suite 300, Austin, TX 78704. You can reach us at [email protected] or +1 (512) 439-0116.

This Policy applies to personal information we collect through the Service and through direct communications with you. It does not govern data that our business customers ("Subscribers") input into the Leadbay platform about third-party prospects; Subscribers are responsible for their own data-handling obligations with respect to their CRM data and prospect lists.

2. Information We Collect

2.1 Information You Provide

We collect information you submit directly, including:

• Account registration details (full name, company name, work email address, and password) when you create a Leadbay account;
• Contact details (name, company, email, message) when you submit our contact form or reach out to sales;
• Billing and subscription data processed by our payment processor when you upgrade to a paid plan;
• Content of messages you send us, including support requests and product feedback.

2.2 Platform Usage Data

When your sales team uses the Leadbay platform, we process the following categories of data to deliver the service:

• CRM closed-won records that Subscribers voluntarily connect to Leadbay for the purpose of training the account-scoring model. This data is processed solely to generate intent scores and first-touch drafts for that Subscriber's team and is never used to train a shared or cross-customer model;
• Account-level signals ingested from third-party sources (job board postings, public company news, web activity on Subscriber domains, funding events, technology-stack changes) that are aggregated at the company level, not at the individual contact level;
• Rep email-style signals (tone and vocabulary patterns from sent email history) that a sales rep voluntarily connects to Leadbay so the drafting engine can match the rep's voice. These patterns are stored per rep and are not shared across Subscribers;
• Feature-usage telemetry (which scoring views, draft edits, CRM export actions a Subscriber's team performs) used to improve the platform.

2.3 Information Collected Automatically

When you visit inleadbay.com, we automatically collect limited technical information:

• IP address and approximate location (city/region level);
• Browser type, operating system, device class;
• Pages visited, referring URLs, time on page;
• Cookie and similar identifiers (see Section 5 and our Cookie Policy).

2.4 We Do Not Knowingly Collect Children's Data

The Service is directed to B2B sales professionals and is not intended for use by children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact [email protected] and we will delete it promptly.

3. How We Use Information

We use the information we collect to:

• Provision and operate the Leadbay account-scoring and first-touch drafting service for Subscribers;
• Train and refine each Subscriber's private intent-scoring model using only that Subscriber's own CRM closed-won data;
• Generate voice-matched first-touch email drafts using each rep's own sent-email style patterns;
• Respond to inquiries and provide requested information or support;
• Send service updates, billing notices, and (with your consent where required) marketing communications;
• Measure and improve platform performance and feature adoption;
• Detect, investigate, and prevent fraud or abuse;
• Comply with applicable legal obligations.

We do not sell personal information for monetary value. We do not use Subscriber CRM data or rep email-style data to train a generalized or shared AI model. Where applicable state law treats certain advertising arrangements as a "sale" or "share," see your state's section below.

4. Sharing of Information

We share personal information only with:

• Service providers acting on our behalf under contractual confidentiality terms, including cloud hosting, payment processing, transactional email delivery, and anonymized analytics providers;
• CRM platforms (Salesforce, HubSpot, Outreach, SalesLoft) to which a Subscriber explicitly connects their Leadbay account via integration; data is shared only at the Subscriber's direction;
• Authorities, when required by law, regulation, or court order, or to protect the rights, safety, or property of the Company or others;
• A successor entity in the event of a merger, acquisition, or asset sale, subject to this Policy.

We do not sell personal information to third parties and do not share it for cross-context behavioral advertising.

5. Cookies and Tracking

We use cookies and similar technologies to operate the site, remember session state, and measure usage. For details and choices, see our Cookie Policy.

6. Data Retention

We retain personal information only as long as needed for the purposes described, to comply with legal or accounting obligations, and to resolve disputes. Specifically:

• Subscriber account data is retained for the duration of the subscription and for 90 days after termination, after which it is deleted from production systems;
• CRM closed-won training data and rep email-style signals are deleted within 30 days of account termination or upon Subscriber request;
• Marketing-list contacts who have not engaged in 24 months are purged from marketing systems;
• Server access logs are retained 90 days, then aggregated.

7. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including TLS encryption in transit, access controls on production data stores, and least-privilege permissions for team access. No system is perfectly secure; we cannot guarantee absolute security and encourage Subscribers to use strong passwords and to notify us immediately of any suspected unauthorized access.

8. Your General Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, portability, and the ability to limit or object to certain processing. To make a request, email [email protected]. We will respond within the timeframe required by applicable law.

9. Texas Residents (TDPSA)

Under the Texas Data Privacy and Security Act ("TDPSA"), Texas residents have the rights described below regarding personal data the Company controls or processes.

9.1 Your TDPSA Rights

• Right to Confirm and Access: confirm whether we are processing your personal data and obtain access to it.
• Right to Correct: correct inaccuracies in your personal data.
• Right to Delete: request deletion of personal data we have collected from or about you.
• Right to Data Portability: obtain a portable copy where we maintain it electronically and where technically feasible.
• Right to Opt Out: opt out of targeted advertising, sale of personal data, and profiling for decisions producing legal or similarly significant effects. The Company does not engage in any of these activities.

9.2 Sensitive Data Consent

If we ever process sensitive data as defined under TDPSA (such as precise geolocation, biometric, or health data), we will obtain your prior consent. The Service does not currently process such categories of sensitive data.

9.3 How to Exercise

Email [email protected]. We respond within 45 days; one 45-day extension is available with notice to you.

9.4 Appeal

If we deny your request you may appeal by replying to our response. If denied on appeal, you may contact the Office of the Texas Attorney General Consumer Protection Division.

9.5 California Visitors

If you are a California resident, you may also exercise the rights granted under the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA"), including the right to know, the right to delete, the right to correct, and the right to opt out of sale or sharing. The Company does not sell personal information and does not "share" personal information for cross-context behavioral advertising.

To submit a CCPA/CPRA request, email [email protected] with the subject line "California Privacy Request."

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by a new "Last updated" date and, where appropriate, a notice on the Service. Continued use of the Service after a material update constitutes acceptance of the revised Policy.

11. Contact

Questions, requests, or complaints about this Policy or our data practices can be sent to: